Store Policies

Shipping Policy

​Processing Time: Orders are processed within 2–4 business days.
Shipping Time: Delivery times vary by location. Standard shipping typically takes 3–7 business days.
Carriers: We use trusted carriers such as USPS and UPS.
Tracking: You’ll receive a tracking number as soon as your order ships.
Note: Please ensure your address is correct at checkout. Spark & Stone Co. is not responsible for packages delivered to the wrong address.

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Return & Exchange Policy

​Because our products are hand-poured and often made to order, all sales are final.
However, your satisfaction matters deeply to us. If your item arrives damaged or defective, please email us at [your support email] within 5 days of delivery with photos, and we’ll make it right.

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Candle Care + Product Disclaimer

​Our products are crafted with natural ingredients, essential oils, and wooden wicks. Slight variations in appearance are normal.
For the best experience, please follow our Candle Care Tips included with your order. If your candle isn’t burning properly, contact us—we’re happy to help troubleshoot or offer a replacement when needed.

Ingredients & Allergies Disclaimer

All products are phthalate-free, paraben-free, and made with non-toxic, eco-conscious materials. If you have sensitivities, we recommend patch testing room sprays and checking scent ingredients before use. Feel free to reach out with any ingredient questions.

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Gifting + Notes

​Sending Spark & Stone Co. as a gift? Add a gift message at checkout, and we’ll include a handwritten note. No pricing is ever included in gift shipments.

 

Contact & Support

​Need help with your order, or have a question about a scent or product?

Email us at whitnee@sparkandstoneco.com or use our contact form.

We do our best to respond within 1–2 business days.